Refund & Cancellation Policy

This Refund & Cancellation Policy governs the conditions under which refunds are issued and cancellations are processed for services provided by Artevotrade LLC ("the Firm," "we," "us," or "our"). By entering into a service agreement with Artevotrade LLC, you ("Client") agree to the terms set out in this policy.

1. Scope of Application

This policy applies to all services delivered by Artevotrade LLC, including but not limited to: professional training programs (in-person, remote, and hybrid), pedagogical engineering and curriculum development, hospitality and food & beverage consulting engagements, and technology transfer advisory mandates.

Where a specific service agreement or Statement of Work contains cancellation and refund provisions that differ from this policy, the provisions of the service agreement shall prevail to the extent of any inconsistency.

2. Cancellation by the Client

Clients may cancel a service engagement by submitting a written cancellation notice to Artevotrade LLC. The following schedule applies:

For ongoing consulting retainers, cancellation notice of thirty (30) days is required. Work completed within the notice period remains billable at the agreed rate.

3. Cancellation by Artevotrade LLC

In the rare event that Artevotrade LLC is required to cancel a confirmed engagement due to circumstances within its control (e.g., facilitator unavailability not attributable to force majeure), the Firm shall:

• Notify the Client as soon as reasonably practicable;
• Offer a rescheduled date of equivalent scope and quality at no additional charge;
• If no rescheduled date is acceptable, issue a full refund of all amounts paid for the cancelled service.

4. Modification Requests

Requests to modify the scope, dates, format, or location of a confirmed engagement must be submitted in writing at least fifteen (15) business days before the scheduled start date. Modifications are subject to availability and may incur additional costs. Modification requests made within seven (7) business days of the service start date will be treated as cancellations under the terms of Section 2.

5. Non-Deliverable Services

If the Firm fails to deliver agreed services as specified in the applicable Statement of Work, and such failure is not remedied within a reasonable timeframe following written notice from the Client, the Client shall be entitled to a proportionate refund corresponding to the undelivered portion of the services.

6. Force Majeure

Neither party shall be liable for delays or non-performance resulting from circumstances beyond its reasonable control ("Force Majeure Events"), including but not limited to: acts of God, natural disasters, pandemics, civil unrest, governmental actions, terrorism, war, power failures, or internet service disruptions.

In the event of a Force Majeure Event affecting the Firm's ability to deliver services:

• The Firm will notify the Client within five (5) business days of becoming aware of the event;
• The parties will cooperate in good faith to reschedule the affected services at a mutually agreeable date;
• Where rescheduling is not possible within ninety (90) days, the Client may request a full refund of amounts paid for the affected, undelivered services.

7. Refund Processing

Approved refunds will be processed within fifteen (15) business days of the refund approval date, via the original payment method or by bank transfer as mutually agreed. Currency conversion losses and bank transfer fees are the responsibility of the Client.

8. Dispute Resolution

Any disputes arising from the application of this policy shall be resolved in accordance with the dispute resolution provisions of our Terms of Service. For dispute inquiries, please contact us via the contact form on our website or at our registered address, marked: Attention: Billing & Disputes.